Terms and Policies

We collect personal information you give us, and information we collect automatically as you use the Site:

We only use your personal information for the purpose we collected it for, or a related purpose you would reasonably expect, including to:

Cookies are small files stored on your device. We use session cookies (which clear when you close your browser) and persistent cookies (which stay until they expire or you delete them) to keep the Site working, remember your preferences, understand how the Site is used, and support marketing.

We may use analytics tools such as Google Analytics to understand how the Site is used, and advertising tools to show you relevant ads. You can opt out of Google Analytics with their browser add-on, manage ad personalisation in your Google settings, and set your browser to refuse some or all cookies, though parts of the Site may not work as well.

There is no agreed standard for "Do Not Track" browser signals, so the Site does not currently respond to them.

We do not sell your personal information. We disclose it to:

Where you have opted in, we may send you offers and updates by email or SMS. You can opt out at any time. Use the unsubscribe link in an email, reply STOP to a marketing SMS, or contact us. We will still send you messages about your orders and account. We handle marketing in line with the Spam Act 2003 (Cth).

We keep your personal information only for as long as we need it for the purposes in this policy, or as the law requires or allows. When it is no longer needed, we destroy or de-identify it.

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No system is ever completely secure, and you are responsible for keeping any account login details confidential.

If a data breach happens that is likely to cause you serious harm, we will let you and the Office of the Australian Information Commissioner (OAIC) know, as required by the Notifiable Data Breaches scheme.

The Site may link to, or include features from, other websites and social media (for example a map or social links). Those services are run by others, have their own privacy policies, and are not covered by this policy. Please review theirs before using them.

The Site is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, please contact us and we will delete it.

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to verify your identity first, and we will respond within a reasonable time. If we cannot give access or make a correction, we will explain why.

If you think we have mishandled your personal information or breached the APPs, please contact us first so we can look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

You can contact Momo Chicken by phone on +61 489 237 034, or in person or by post at 93 Elizabeth Street, Brisbane City QLD 4000, or by email at privacy@qrave.com.au.

You can use the Site to view our menu and place pickup or delivery orders. You agree to give accurate details, keep any login details secure, and not misuse the Site or use it for anything unlawful.

We try to keep our menu, prices, photos and availability accurate and current, but they can change without notice and items can sell out. All prices are in Australian dollars and include GST where applicable.

When you place an order you are making an offer to buy, which we accept when we confirm it. Payment is taken securely by our payment provider at the time you order. Once we confirm an order we begin preparing it.

You can change or abandon your order at any time before you pay. Because we start preparing orders as soon as they are confirmed, we generally cannot cancel an order once it is confirmed.

If something is missing, wrong or not right with your order, please contact us as soon as you can. Depending on the situation we may offer a replacement item, a credit toward a future order, or a partial or full refund, processed back to your original payment method.

Nothing in these terms limits your rights under the Australian Consumer Law, including your right to a repair, replacement or refund where there is a major problem with what you ordered.

Where we offer delivery:

We may send you SMS messages about your order, such as confirmations and updates. If you opt in, we may also send you promotional SMS, and you can stop these at any time by replying STOP, or reply HELP for assistance.

Message and data rates may apply, message frequency varies, and delivery depends on your mobile carrier and network. We only send marketing messages with your consent and always include a way to opt out, in line with the Spam Act 2003 (Cth).

Our food is prepared in a kitchen that handles common allergens, so we cannot guarantee any item is completely free from traces. Please tell us about any allergy or dietary requirement before you order.

The content on the Site, including the Momo Chicken name, logo, text and images, belongs to Momo Chicken or its licensors, and you may not copy or use it without permission.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms limits those rights. Otherwise, to the extent the law allows, we are not liable for indirect or consequential loss, and our liability for any goods or services is limited to supplying them again or paying to have them supplied again.

We may update these terms from time to time. The current version will always be available on the Site.

These terms are governed by the laws of Queensland, and you agree to the non-exclusive jurisdiction of its courts.

You can contact Momo Chicken by phone on +61 489 237 034, or in person or by post at 93 Elizabeth Street, Brisbane City QLD 4000, or by email at support@qrave.com.au.